How can I order?
As soon as you have placed an order, we will automatically email you a confirmation. This confirmation contains the address to which we will send the order. Check this address carefully for street name, house number and zip code. If you have entered the postcode, house number or country incorrectly, please let us know immediately by e-mail. The orders are packed on Monday, Wednesday and Friday in our store at the Haarlemmerdijk in Amsterdam and shipped with DHL. We will send you a track and trace code so that you can track your package.
Do I have to create an account to order?
It is not necessary to create an account with us to order.
What is the delivery time?
Within the Netherlands, Belgium, Luxembourg and the Ruhr area of Germany we can deliver within two days. For Italy, France and Spain it can take two to five days for your order to be delivered.
If the DHL delivery person does not find anyone at your home, he will leave a card in the letterbox.
Where can I ask questions about my order?
If you have any questions about your order or delivery, please contact firstname.lastname@example.org (we try to respond as quickly as possible) or call our store on 0031-20-4620050.
Which payment methods do you use?
You can choose the following payment methods with us:
– Creditcard (Mastercard/Visa)
Do you charge a fee for payments?
We do not charge a fee for payments, only shipping costs. These are added during the ordering process for payment.
Where can I buy your products?
We have a flagship store on the Haarlemmerdijk 48 in Amsterdam.
Our products are sold in stores worldwide. At the moment we are still working on a page to display our points of sale. If you still want to know in which stores our products are available, it is best to send an email to email@example.com.
What are the shipping costs?
The shipping costs within the Netherlands are €7.50. This includes 21% VAT and diesel surcharges. If the purchase amount of your order is €75 or more, the shipping costs are for our account. This only applies to delivery in the Netherlands. If you live in Belgium or Germany, shipping is free with a purchase amount from €100. The whole list you find here.
Can I track my order?
After packing your order you will receive an email from DHL with your track & trace code. If the DHL delivery person does not find anyone at your home, he will leave a card in the letterbox.
How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible by e-mail or telephone. Otherwise there is a good chance that it has already been sent.
How can I return my order?
Exceptions are cut-to-size oilcloth and sale products. They cannot be returned. Our bamboo door curtains may only be returned if they have not been removed from the packaging. The items must be returned in their original packaging and in unused condition. The trial period is 14 days.
If you want to return an order (or part of it), please inform us by email. Mention the article, order number and your IBAN number in the email. When we have received and handled the return, we will inform you by e-mail.
The costs for returning are for your own account, unless the reason for return is related to an error on our part. Return of items is at the customer’s own risk.
We recommend returning the package with a track & trace number. If the return package does not arrive, we can always check where it is at the moment.
When we have received the return shipment in good order, you will receive a confirmation email from us. The purchase amount will then be refunded to your account within 10 days.
1013 JE Amsterdam
There is something wrong with my arrived order?
Take a photo of the packaging and the item as you received it and email it to firstname.lastname@example.org. It is useful if an order number is immediately included. We will contact you as soon as possible and look for a solution.
What is the warranty on my purchase?
All Kitsch Kitchen products have a legal warranty of 6 months.
I live outside the EU, can I order?
We can deliver worldwide. However, the shipping costs can vary considerably per country and per package. This applies in particular to countries outside the EU. For that reason, the shipping costs for non-EU countries are on request. Contact us (email@example.com) for a non-binding indication.
How can I order a custom tablecloth?
Custom oilcloth is sold per pieces of 50 cm. This concerns the length of the oilcloth. You can find the width of your oilcloth under the oilcloth category. So if you order 5 pieces, you will receive an oilcloth with a length of 250 cm at home.
I have a shop. Can I also order from you?
Nice that you want to sell our products. You can apply for an account via our website. We will handle your request. If we can add you as a point of sale, we will create an account for you, which you can use to order online. We will then send you our price list, catalog and conditions.